Before joining Intact Software I spent a number of years working in a support/customer services environment dealing with customers with different levels of IT expertise. Over the years, I have dealt with a variety of IT related issues; some
From the moment a potential customer contacts your business, the process of information gathering begins. The more up-to-date, accurate and complete the information, the more valuable it will be to your business.
I have been working on custom software projects of all sizes, along with building our core business management software product, for over 25 years now. During that time I’ve seen highly successful implementations, failed projects and everything
Your reputation is only as good as the customer service you provide. Whatever experience your customers have with your business, you can be sure they will pass on their encounters, both good and bad, to a wider network of friends and family.
I can't stress enough the importance of having an online backup of your data. Believe me, you could lose your data at the most inopportune moment and it will be then and only then that you'll realise the importance of having it for your business.